Terms and Conditions

Acceptance of the Terms

By accessing and using the website denube-ennube.com (hereinafter, “the Site”) and/or purchasing our products, you accept the following terms and conditions. If you do not agree with these terms, please do not use the Site or our services.

The Site is operated by Eduardo Abad Tinoco, the individual responsible for this online store (hereinafter, “De nube en nube”, “we”, or “our”). By using this Site, you represent that you have reached at least the legal age of majority in your state, province, or country of residence, or that, being of legal age, you have given your consent to allow any of your minor dependents to use this Site.

We reserve the right to modify or update these terms at any time. It is the user’s responsibility to periodically review this page to stay informed of changes. Modifications will take effect immediately upon publication on the Site. Continued use of the Site after changes are published constitutes acceptance of those changes.

Description of the Service

De nube en nube offers personalized travel itineraries as downloadable digital products through the Site. Upon completing a purchase, the user will receive a personalized itinerary in electronic format (for example, PDF or another downloadable format). We strive to provide accurate and up-to-date descriptions of our services on the Site.

Please note:The itineraries provided are for the customer’s personal use. We do not guarantee that the itinerary will meet all of your personal expectations or specific needs, but any feedback is welcome to help us improve our services.

Prices and Payments

Prices: Premium itinerary prices published on the Site are shown, depending on the currency you select, in Mexican pesos (MXN) or U.S. dollars (USD). The final price charged is the one shown on Hotmart’s checkout at the time of payment. Unless otherwise indicated, prices include applicable taxes.

How payment is processed: Premium itineraries are not paid for directly on this Site. When you click the purchase button, you are redirected to the checkout of Hotmart, our payment processing provider, where you can pay using the methods Hotmart has available in your region (for example, credit or debit card). Hotmart processes the charge directly; De nube en nube never receives or stores your card data. Any issue during the payment process (unrecognized charges, checkout errors, etc.) should primarily be addressed through Hotmart’s own terms and support, though you may also write to us and we will help you follow up. The free itinerary, by contrast, requires no payment — only your email address.

Proof of payment: After completing payment, Hotmart will send you a confirmation and proof of your purchase at the email address you provided at checkout. If you require a tax invoice (CFDI) for Mexican tax purposes, please contact us through our contact form so we can confirm availability under whatever invoicing mechanism is in place at the time.

Delivery of Digital Products

Itineraries are delivered in downloadable digital format (for example, a PDF file), with no physical shipping, as follows:

Free itinerary: delivered immediately via a download link when you register your email, if it is already available for the chosen destination. If it is not yet available, we will email you as soon as it is ready.
Premium itinerary:once Hotmart confirms your payment, access to the download is provided through whichever mechanism Hotmart has configured for the purchased product (for example, a download link or Hotmart’s members area). No separate shipping cost is charged, as this is an intangible product.

If any problem arises in downloading or accessing the digital itinerary (for example, an expired download link, a corrupted file, an email not received, etc.), the user should contact us as soon as possible through our contact form. We will provide assistance to resolve the issue and ensure that you receive your purchase correctly.

Cancellations and Refund Policy

Cancellations: Please carefully review your order details (destination, plan, and language) before completing your purchase, as it is not possible to change the destination or plan of a premium itinerary once purchased.

Refunds: If you change your mind or have a problem with your purchase, you may request a refund through our contact form within 7 calendar daysof the purchase date; no reason is required. Refunds are authorized manually from Hotmart’s dashboard and, once approved, Hotmart processes the refund to the same payment method you used, subject to Hotmart’s and your bank’s own processing times. After that 7-day window, sales are considered final, unless applicable law in your jurisdiction grants you an additional right of withdrawal (for example, some consumers in the European Union).

In the event of any serious issue with the product (for example, if you mistakenly do not receive the itinerary you purchased, or if the downloaded file is damaged and unusable), please contact us immediately, even outside the 7-day window. We will evaluate each case and, if applicable, provide an appropriate solution, such as resending the correct file, fixing the technical issue, or, if it cannot otherwise be resolved, authorizing a refund.

Use of the Site and Rules of Conduct

By using our Site and its features, the user agrees to the following:

Truthful information:Provide truthful, accurate, up-to-date, and complete information in the Site’s forms (for example, when entering your personal data, payment data, and any information required for the purchase).
Lawful use: Not use the Site for illegal, fraudulent, malicious, or unauthorized purposes. This includes refraining from using the site to violate any applicable local, state, national, or international law.
Not harming the platform:Not attempting to gain unauthorized access to restricted areas of the Site, undermining security measures, or introducing viruses, malware, or other harmful code that could compromise the Site’s functionality or other users’ information.
Respect for third parties: Not harassing, abusing, insulting, harming, defaming, slandering, intimidating, or discriminating against other users, our staff, or any other person through the use of the Site, nor violating the rights of third parties.
Reasonable use: Not overloading, spamming, or flooding the Site through automated scripts, bots, or other tools that could interfere with our infrastructure.

It is strictly prohibited to copy, reproduce, duplicate, sell, resell, or exploit any part of the Site or of the services and content offered on it without our express written consent. This includes not reusing or redistributing the itineraries downloaded or other materials obtained from De nube en nube for any commercial or for-profit purpose.

Failure to comply with these usage rules may result in the suspension or termination of your access to the service, without prior notice. De nube en nube reserves the right to deny service, cancel accounts or orders, or take any legal action against users who violate these terms of use.

Intellectual Property and License to Use

All content available on the Site (including, but not limited to, text, graphics, logos, icons, images, downloadable files, data compilations, software, and the content of the personalized itineraries itself) is the property of De nube en nube (Eduardo Abad Tinoco) or its licensors/content providers, and is protected by Mexican intellectual property laws and international treaties.

Upon purchasing an itinerary, De nube en nube grants the customer a limited, non-exclusive, non-transferable, and revocable license to download and use that itinerary solely for personal and private use. This means that:

The itinerary and other content downloaded from the Site are for the personal use only of the user who acquired them.
It is prohibited to distribute, share, publish, reproduce, modify, translate, adapt, display, sell, resell, or exploit in any way the content of the itinerary or of the Site, whether in whole or in part, for commercial purposes or any other purposes not expressly authorized in writing by De nube en nube.
No intellectual property right over the itinerary or over the Site’s content is transferred to the user, beyond the personal-use license described here. All rights not expressly granted under these terms are reserved by De nube en nube and its licensors.

Any unauthorized use of the Site’s content or of the itineraries will constitute a violation of these Terms and of copyright and intellectual property laws, and could result in legal liability. De nube en nube may, under appropriate circumstances and at its discretion, suspend Site access for users who repeatedly infringe intellectual property rights.

Privacy and Protection of Personal Data

The protection of your personal information is very important to us. By using the Site or our services and providing us with your personal data, you agree that we may process your information in accordance with our Privacy Notice and what is set forth in these Terms.

Personal data collected: Our Site itself only asks you for your email address (to deliver a free itinerary or follow up on your request). If you purchase a premium itinerary, additional data such as name, email, phone, card data, or billing information is requested and collected directly by Hotmarton its checkout, not by our Site; see Hotmart’s privacy policy to learn how it handles that data.

The data we do collect is used to deliver the itinerary and provide support related to your request or purchase. If, when requesting a free itinerary, you check the optional box to receive updates, promotions, and news by email, we will also use your email for that purpose through our delivery provider, Brevo, which includes an unsubscribe link in every email; you can unsubscribe at any time without affecting the delivery of itineraries you have already requested. See our Privacy Notice for more details.

Security measures: We implement technical and organizational security measures to protect your personal data. The Site is protected with SSL (Secure Sockets Layer) encryption, meaning that the information you enter (such as your email address) travels encrypted to our servers. Payment data for your premium purchase never travels to our servers: it is entered directly on Hotmart’s checkout. However, you acknowledge that no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We commit to notifying you in accordance with applicable law in the event a security breach seriously compromises the protection of your data.

Use of third-party services: To operate our business and provide the service, we rely on some trusted third parties. For example:

We use Hotmart as the checkout and payment gateway for premium itineraries; therefore, payment data is transmitted to and processed directly by Hotmart, not by us. We never receive or retain sensitive card data (such as the full number or CVV).
We use Google Analytics, only if you accept analytics cookies in the Site’s consent banner, to understand overall Site usage.
De nube en nube does not sell, rent, or transfer your personal data to third parties for purposes unrelated to the provision of our services. We will only share your information with third-party service providers to the extent necessary to complete your transactions (for example, Hotmart) or to operate the Site, and those providers are contractually obligated to protect your information and use it only for the purposes established.

Disclosure due to legal requirement:We may disclose users’ personal information if required by a government request, court order, or any valid legal requirement. We may also disclose data when necessary to comply with the law, enforce our Terms and Conditions, protect our legal rights, property, and safety, or those of our users or other people (for example, sharing information with authorities for fraud prevention or other crime-prevention purposes).

Privacy rights (ARCO): In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable regulations in Mexico, you have the right to Access, Rectify, Cancel, or Object to the processing of your personal data (known as ARCO rights). This means you may request that we, among other things: tell you what data of yours we hold, rectify data that is outdated or incorrect, cancel (delete) your data from our databases when applicable, or object to the use of your data for specific purposes. To exercise any of these rights, you may contact us at any time through our contact form, clearly stating your request; we will request identification proving that you are the data subject by email as a next step. We will address your request within the timeframes required by law and inform you of its resolution.

For more information about how we collect, use, store, and protect your personal data, as well as the mechanisms for exercising your rights, please see our Privacy Notice, available on our Site. That notice forms an integral part of these Terms and Conditions.

Note: The Site’s Cookie Policy is provided in a separate document. As you browse our Site, cookies may be installed on your device to improve the user experience, analyze traffic, or for other purposes; you can find more details in the specific cookie policy.

Third-Party Services and External Links

Our Site includes, in particular, the link to Hotmart’s checkout, our payment processor for premium itineraries, and may include other links or integrations with third-party websites or services outside our control (social media buttons, embedded content, etc.). This means that by clicking such links or using those external services, you will leave our Siteand become subject to those third parties’ terms and conditions and privacy policies.

De nube en nube assumes no responsibilityfor the content, services, products, or privacy practices of third-party websites. The inclusion of any external link does not imply our endorsement or guarantee regarding the linked site. We recommend that you carefully read the terms of use and policies of any external site you visit, including Hotmart’s before completing your purchase.

Any information you provide on Hotmart’s checkout will be governed by Hotmart’s policies. We will not be responsible for any loss or damage arising from transactions carried out on that platform. Nevertheless, if you experience a problem with your payment (for example, an unrecognized charge or a payment that did not grant you access to the itinerary), you may notify us and we will do our best to help you resolve it within reason, in addition to contacting Hotmart’s support directly.

Limitation of Liability

To the maximum extent permitted by law, De nube en nube (Eduardo Abad Tinoco) will not be liable for indirect, special, incidental, consequential, or punitive damages arising from or related to the use of the Site, the products purchased on it, or the inability to use them. This includes, without limitation, any loss of opportunities, revenue, profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

De nube en nube does not guarantee that the Site will operate uninterrupted or error-freeat all times. Although we strive to keep the Site’s information up to date and accurate, the content (including itinerary descriptions, availability, etc.) may contain occasional typographical errors, inaccuracies, or omissions. We reserve the right to correct any error, inaccuracy, or omission, and to change or update erroneous information at any time without prior notice (even after you have submitted an order).

The user expressly understands and agrees that use of the Site and the purchase of our products is at their own risk. Products and services are provided “as is” and “as available.” We offer no express or implied warranties of any kind, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

In any event, the total accumulated liability of De nube en nube toward the user for any claim related to a purchase made on the Site will be limited to the amount actually paid by the user for the product or service that gave rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not fully apply to the user; in that case, De nube en nube’s liability will be limited to the minimum required by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless De nube en nube, its owners (including Eduardo Abad Tinoco), affiliates, partners, employees, agents, and suppliers, from any claim or demand (including reasonable attorneys’ fees) made by any third party due to your breach of these Terms and Conditions, or the violation of any law or third-party right arising from your use of the Site or our services. This means that if, for example, your misuse of the Site causes damage or a legal dispute, you will assume the liability and costs arising from it, releasing us from liability to the extent permitted by law.

Changes to the Service and to the Terms

Changes to prices and products: The prices of our itineraries, as well as the availability of products or service features, may change at any time without prior notice. We reserve the right to modify or discontinue any product or service (or any part or content thereof) at any time. We will not be liable to the user or to third parties for any modification, price change, suspension, or discontinuation of the Service. However, any change in prices or features will not affect orders already paid for and confirmed before the modification; those will be governed by the conditions in effect at the time of purchase.

Errors in prices or descriptions: If we detect an obvious pricing error for a product (for example, a clearly incorrect price due to a typographical or technical error) or a significant erroneous description, we reserve the right to cancel any order placed for that product under those circumstances. If you have already made payment and we cancel your order for this reason, we will notify you of the error and fully refund any amount you paid, with no further obligation on our part. Alternatively, we may give you the option to reconfirm your order at the correct price or with the correct description.

Updating the terms: De nube en nubemay revise these Terms and Conditions whenever it deems necessary. In the event of substantial changes, we will publish the updated Terms on this same page with a new “Last updated” date. It is the user’s responsibility to periodically review the Terms to check for changes. Continued use of the Site after changes are published will constitute your acceptance of the new terms. If you do not agree with the modifications, you must stop using the Site and our services.

Termination of Service

We may terminate or suspend your access to the Site and/or our services immediately, without prior notice, if in our judgment you breach any of the provisions of these Terms and Conditions. Termination will not release you from any obligations you have incurred (for example, payment for products already purchased), nor will it entitle you to a refund of amounts paid, except at our discretion or as provided by law.

De nube en nube also reserves the right to refuse service to anyone, for any reason and at any time, for example, in cases of suspected fraud, misuse of the platform, or behavior we consider unacceptable.

In the event of cancellation of a user account or restriction of access on our part, we may notify you of the measure at the registered email address. The user may likewise cancel their account or freely stop using the Site at any time. If you wish to fully delete your account or data (as permitted by law), you may request this from us in writing.

The obligations and liabilities incurred by the parties prior to termination will survive the termination of the agreement for all purposes (for example, provisions regarding outstanding payments, limitations of liability, intellectual property, etc., will remain in effect).

Governing Law and Jurisdiction

This Terms and Conditions agreement is governed by the laws of the United Mexican States (Mexico). For the interpretation, performance, and enforcement of this agreement, the parties submit to the jurisdiction of the competent courts of Mexico, waiving any other jurisdiction that might correspond to them by reason of their present or future domiciles.

Should any clause or provision of these Terms be deemed illegal, void, or unenforceable, such provision will be considered severable from these Terms and will not affect the validity and enforceability of the remaining provisions. De nube en nube’s failure to enforce strict compliance with any clause of these Terms will not constitute a waiver of its right to subsequently demand such compliance, nor will it constitute a waiver of any other rights granted herein.

Contact and Support

If you have questions, comments, or any concerns related to these Terms and Conditions, or if you need assistance with using the Site or with a purchase you made, please do not hesitate to contact us through our contact form.

We handle inquiries through our contact form and will do our best to respond by email as soon as possible. Currently, customer support is provided primarily through this channel.

De nube en nube appreciates your trust. By using our Site and services, you confirm that you have read, understood, and accepted these Terms and Conditions.